Privacy Policy

Hyflex Training Solutions ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use this website or enquire about our courses, how we use it, and the choices and rights you have in relation to it. This policy applies to hyflextraining.com and should be read alongside our Terms of Use.

What we collect: When you contact us, use our enquiry form, or register interest in a course, we collect the information you provide directly, typically your name, email address, phone number, the course you're interested in, and your current profession. We may also collect technical information automatically, such as your IP address, browser type, and how you interact with our site, using cookies and similar technologies.

How we use your data: We use the information you provide to respond to your enquiries, process course registrations, deliver and administer training, and send you information you've requested about our courses. Where you've agreed to it, we may also keep you updated about new courses or offers. We may use aggregated, non-identifying data to understand how our website is used and to improve it.

Legal basis for processing: We process your personal data on the basis of your consent (for example, when you submit an enquiry), to take steps towards entering into a contract with you (for example, when you register for a course), and, where relevant, to comply with our legal obligations.

Sharing your data: We do not sell your personal data. We may share it with trusted third parties who help us run our business and deliver our courses, for example email and website hosting providers, and, where applicable, the Recruitment & Employment Confederation (REC) in connection with accredited qualifications. We require these providers to keep your data secure and to use it only for the purposes we specify.

Cookies and analytics: We may use cookies and analytics tools, such as Google Analytics, to understand how visitors use our website and to improve it. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

How long we keep your data: We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet legal, accounting, or reporting requirements. Enquiry data that doesn't lead to a course registration is typically retained for a limited period before being deleted.

Your rights: Under UK data protection law, you have the right to ask us for a copy of the personal data we hold about you, to correct inaccurate data, to ask us to delete or restrict it, to object to certain processing, and to receive your data in a portable format. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you have concerns about how we handle your data.

Changes to this policy: We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll post any updates on this page.

Contact us: If you have any questions about this policy or how we handle your personal data, please contact us at enquiries@hyflextraining.com or call 02381 102884.